Privacy Policy

What information does this site and Thomas Cook Tour Operations Ltd monitor?

When you browse the site, we do not collect personal information about you. The only way we will get any kind of personal information is if you give it to us when we specifically ask for it. We ask you for personal information in a variety of circumstances:-

  • When you purchase something from our website or through our customer service team – by email, letter, fax or on the phone.
  • When you register with us.
  • When you take part in surveys or provide us with feedback.

Demographic information provided by you may be combined with site usage reports to profile, in aggregate form, users and their preferences in site content and advertising.

We employ cookies to measure site usage and related information. If you are making a purchase we may also use cookies to keep track of the transaction from one page to the next. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access this website. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future.

We may also collect information about your visit to our website, based on your browsing (click stream) activities. This information may include the pages you browse and products and services viewed or booked for example. This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs.

What do we do with the information we gather?

We may use this information to measure the entry and exit points of visitors to the site and respective numbers of visitors to various pages and sections of the site and details of searches performed. We may also use this information to measure the usage of advertising banners, other click throughs from the site.

Users who have subscribed to our e-mail service and visitors purchasing products on this site may receive promotional mailings and e-mails from Thomas Cook companies. Your personal details will not be passed to any other third parties except where necessary to process your on-line purchase. Your details may be passed to countries outside the UK and the European Economic Area in order to process and arrange for the products and services you request. When you submit your request to us you agree that we may use and transfer your personal information in this manner. We will provide a summary of any personal information held upon request. This information will only be sent to the e-mail address on file for the subscriber name associated with it. To obtain an information summary please e-mail: publishing-sales@thomascook.com

Users of this website may send reviews, comments and other content, submit suggestions, ideas, questions or other information. If you do submit material, you grant Thomas Cook Publishing full use of such content throughout the world in any media. You agree to waive your right to be identified as the author of such content.

Links to other sites

Thomas Cook Tour Operations Ltd, its contractors, agents, owners, and employees are not responsible for the content or the privacy policies of web sites to which this Web Site may link.

Security Statement

At Thomas Cook we take security very seriously, and we have implemented a bank approved encryption system to protect your transactions with us. Any personal details entered including credit card payments will automatically be encrypted using Digi-Sign (SSL). You will see a padlock symbol at the bottom of your screen to confirm this.